Privacy Policy

Last updated: September 2026

This Privacy Policy describes how Incognito Atelier, LLC ("Incognito Atelier," "we," "us," or "our") collects, uses, and shares information when you visit incognito-atelier.com (the "Website"), contact us, subscribe to our newsletter, or plan travel with us. Discretion is at the heart of how we work, and we treat your personal information with the same care we bring to every journey. If you have any questions about this Privacy Policy, please contact us using the details at the end of this page.

    Information We Collect

    Information you provide to us. When you submit a contact form, request a consultation, subscribe to our newsletter, or plan travel with us, we may collect your name, email address, phone number, mailing address, and details about your travel preferences. When we make travel arrangements on your behalf, we may also collect information required by travel suppliers, such as dates of birth, passport details, loyalty program numbers, dietary or accessibility requirements, and the names of those traveling with you.

      Information collected automatically. When you visit the Website, certain information about your device and visit is collected automatically, such as your IP address, browser type, operating system, referring website, pages viewed, links clicked, and the dates and times of your visit.

        Information from others. We may receive information about you from travel suppliers, from a person who books travel that includes you, or from third-party tools you use through our Website.

          How We Use Your Information

          We use the information we collect to:

          • Respond to your inquiries and requests for consultations
          • Design, book, and manage your travel arrangements
          • Send you administrative communications, such as confirmations, itinerary updates, and policy changes
          • Send you our newsletter and occasional updates, if you have subscribed (every email includes a way to unsubscribe)
          • Operate, maintain, analyze, and improve the Website
          • Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity
          • Comply with legal obligations

          How We Share Your Information

          We do not sell your personal information.

            We share your information only as needed to serve you, including:

            • With travel suppliers, such as hotels, airlines, cruise lines, tour operators, villa owners, private aviation providers, and ground transportation companies, so they can provide the services you have booked
            • With our host agency and preferred partner programs, where needed to secure your booking and any amenities or recognition you are entitled to
            • With service providers who help us run our business, such as website hosting, email and newsletter platforms, analytics, and client management and itinerary tools. These providers may use your information only to perform services for us.
            • When you explicitly authorize us to share it
            • When required by law, or to protect the rights, safety, and property of our clients, ourselves, or others
            • In connection with a merger, acquisition, or sale of all or part of our business

            Each travel supplier and service provider handles your information according to its own privacy policy.

              Your Privacy Rights

              You may request to:

              • Access the personal information we hold about you
              • Correct information that is inaccurate or incomplete
              • Delete your personal information, subject to any records we are required to keep for legal, tax, or accounting purposes
              • Unsubscribe from marketing emails at any time, using the link in any email or by contacting us

              Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, email us at valentina@incognito-atelier.com. We will respond within a reasonable time and may need to verify your identity before completing your request.

                Cookies and Cookie Preferences

                The Website uses cookies, which are small data files stored in your browser. We use session cookies, which expire when you close your browser, and persistent cookies, which remain until they expire or you delete them. Cookies help the Website function properly, remember your preferences, and help us understand how visitors use the site. You can manage your cookie preferences at any time using the "Cookie Preferences" link in the footer of the Website, or through your browser settings. Disabling some cookies may affect how the Website works.

                  Data Security

                  We use reasonable administrative, technical, and physical measures to protect your personal information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

                    Children's Privacy

                    The Website is not directed to children under 18, and we do not knowingly collect personal information directly from children. When families travel with us, information about children is provided by a parent or guardian solely to make travel arrangements.

                      Links to Other Websites

                      The Website contains links to other websites, including those of our travel partners. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their privacy policies.

                        Changes to This Privacy Policy

                        We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

                          Contact Us

                          Incognito Atelier
                          Boston, Massachusetts
                          Phone: +1 617-803-1656
                          Email: valentina@incognito-atelier.com